Description based on the Specified Commercial Transactions Act
| Distributor | SG Technologies Co., Ltd. |
|---|---|
| representative | Hidehiro Kamata |
| location | Address: 3F, Naze 553 Building, 553 Naze-cho, Totsuka-ku, Yokohama, 245-0051 |
| telephone number | 045-443-8601 (Main) |
Required fees other than the product price | Bank transfer fee (in the case of bank transfer) |
| defective product | Please refer to the warranty terms on the warranty card. |
| Return policy and conditions | If the problem is our fault, such as a defective product or shipping error, we will immediately accept a replacement or return as soon as we receive your contact information. In such cases, we will cover the shipping costs. If you are not satisfied with the product and would like to return it, please do so within 7 days of receiving the product. In such cases, shipping costs will be borne by the customer. After receiving the returned product, we will inspect it and, if there are no particular problems, we will promptly provide a full refund. Returns may not be accepted if accessories are missing or the guitar itself is damaged. |
| Delivery time | In the case of bank transfer, in-stock items will be shipped within 3 business days after we confirm the payment to our account. In the case of out-of-stock items or special order items, we will contact you by email, fax or phone to inform you of the expected shipping date. |
| Payment Methods | Payment by bank transfer only |
| Payment deadline | For bank transfers, we will ship your order as soon as the transfer is confirmed, so there is no specific payment deadline. |